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Terms and Conditions

Last Updated: January 3, 2025

Welcome to Primo Boost XL. By accessing our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services.

1. Acceptance of Terms

By accessing, browsing, or using primoboostxl-us.com (the "Website"), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Website or purchase our products.

2. Eligibility

To purchase products from our Website, you must:

  • Be at least 18 years of age
  • Have the legal capacity to enter into binding contracts
  • Provide accurate and complete information during registration and purchase
  • Not be prohibited from using our services under applicable laws

3. Product Information and Availability

Product Descriptions

We strive to provide accurate product descriptions and information. However:

  • Product descriptions, images, and specifications are subject to change without notice
  • We do not warrant that product descriptions are accurate, complete, or error-free
  • Colors and appearance may vary from images due to monitor settings

Availability

Product availability is subject to change. We reserve the right to:

  • Limit quantities available for purchase
  • Discontinue any product at any time
  • Refuse orders for any reason
  • Modify pricing without prior notice

4. Pricing and Payment

Pricing

  • All prices are in U.S. dollars
  • Prices are subject to change without notice
  • We reserve the right to correct pricing errors
  • Shipping costs and taxes (where applicable) are additional

Payment Methods

We accept major credit cards and other payment methods as displayed during checkout. By providing payment information, you represent and warrant that:

  • You are authorized to use the payment method
  • The information provided is accurate and complete
  • You will pay all charges incurred

5. Orders and Confirmation

When you place an order:

  • You will receive an email confirmation (this does not constitute acceptance of your order)
  • We reserve the right to accept or reject your order for any reason
  • Acceptance occurs when products are shipped
  • We may contact you to verify order details

6. Shipping and Delivery

Shipping Policy

  • Orders are typically processed within 1-2 business days
  • Delivery times vary based on location (3-7 business days for US orders)
  • Free shipping is available on select packages (6-bottle orders)
  • International shipping may be available (additional fees apply)
  • We are not responsible for delays caused by shipping carriers

Risk of Loss

Risk of loss and title for products purchased pass to you upon delivery to the shipping carrier.

7. 60-Day Money-Back Guarantee

Guarantee Terms

We offer a 60-day money-back guarantee on all Primo Boost XL purchases:

  • Valid for 60 days from the date of purchase
  • Applies to first-time customers only (one refund per household)
  • Return shipping costs are the customer's responsibility
  • Refunds are processed within 5-7 business days after receiving returned products
  • Original shipping costs are non-refundable

How to Request a Refund

  • Contact customer support at support@primoboostxl-us.com
  • Provide your order number and reason for return
  • Return unopened bottles (opened bottles may be kept)
  • Include copy of invoice with return shipment

8. Intellectual Property Rights

All content on this Website, including but not limited to:

  • Text, graphics, logos, images, and icons
  • Audio clips, video, and downloads
  • Software and code
  • Trademarks and service marks

Are the property of Primo Boost XL or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

9. User Conduct

When using our Website, you agree NOT to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit harmful code, viruses, or malware
  • Engage in unauthorized data collection or scraping
  • Impersonate another person or entity
  • Interfere with Website operations or security
  • Use the Website for fraudulent purposes

10. Prohibited Uses

Our products are not intended for resale. You may not:

  • Resell, distribute, or commercialize our products
  • Remove or alter product labels or packaging
  • Make false or misleading claims about our products
  • Use our products in violation of applicable laws

11. Disclaimer of Warranties

THE WEBSITE AND PRODUCTS ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy, completeness, or reliability of content

We do not warrant that the Website will be uninterrupted, error-free, or free from harmful components.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRIMO BOOST XL SHALL NOT BE LIABLE FOR:

  • Indirect, incidental, special, or consequential damages
  • Loss of profits, revenue, or data
  • Business interruption
  • Personal injury or property damage

Our total liability shall not exceed the amount you paid for the products.

13. Indemnification

You agree to indemnify and hold harmless Primo Boost XL, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use of our products or Website
  • Your violation of these Terms and Conditions
  • Your violation of any third-party rights
  • Your negligence or willful misconduct

14. Privacy

Your use of our Website is also governed by our Privacy Policy. Please review our Privacy Policy to understand our data collection and use practices.

15. Modification of Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website after changes constitutes acceptance of the modified terms.

16. Termination

We may terminate or suspend your access to the Website immediately, without prior notice, for:

  • Violation of these Terms and Conditions
  • Fraudulent or illegal activity
  • Any reason at our sole discretion

17. Governing Law and Dispute Resolution

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law provisions.

Dispute Resolution

Any disputes arising from these terms shall be resolved through:

  • Good faith negotiation between the parties
  • Binding arbitration in Los Angeles, California
  • Courts located in Los Angeles County, California (if arbitration is not elected)

18. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Disclaimer, constitute the entire agreement between you and Primo Boost XL regarding the use of our Website and products.

20. Contact Information

For questions about these Terms and Conditions, please contact us:

  • Email: support@primoboostxl-us.com
  • Phone: 1-800-PRIMO-XL
  • Address: Primo Boost XL, 123 Health Street, Suite 100, Los Angeles, CA 90001
  • Business Hours: Monday-Friday, 9:00 AM - 6:00 PM PST

Acknowledgment: By using our Website and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.